Warranty Policy

Jagwire Limited Warranty

At Jagwire, we stand behind the quality and durability of our products. This warranty policy outlines your rights and our responsibilities under current laws in the USA and Europe.

 

Warranty Coverage

Jagwire warrants that all products are free from defects in material and workmanship under normal use and service for a period of two (2) years from the date of original purchase by the end consumer.

 

Your Legal Rights

  • USA: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

  • European Union: This warranty is provided in addition to your statutory rights under the laws of your country. Under EU law, consumers are entitled to a minimum two-year legal guarantee from the date of delivery. If a product is faulty or not as described, you may be entitled to repair, replacement, or refund.

 

What Is Covered

  • Manufacturing defects in materials or workmanship.

  • Products purchased from authorized Jagwire dealers or resellers.

 

What Is Not Covered

  • Normal wear and tear.

  • Damage resulting from misuse, abuse, neglect, improper installation, or unauthorized modification.

  • Products used for commercial purposes.

  • Accidental damage or damage caused by events outside Jagwire’s control.

 

How to Make a Claim

  1. Contact the retailer where you purchased the product or reach out to Jagwire customer service.

  2. Provide proof of purchase (receipt or invoice) and a description of the defect.

  3. If required, return the product for inspection. Shipping costs may apply, except where prohibited by law.

 

Remedies

If a defect covered by this warranty is confirmed, Jagwire will, at its discretion:

  • Repair the product,

  • Replace the product with the same or equivalent model, or

  • Refund the purchase price.

 

Limitation of Liability

To the extent permitted by law, Jagwire’s liability is limited to the repair, replacement, or refund of the defective product. Jagwire is not liable for any indirect, incidental, or consequential damages.

 

Contact Information

For warranty service or questions, please contact: info@jagwire.com